Refund and Returns Policy

At PSEB HELP, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, our Refund and Return Policy outlines the conditions under which returns and refunds are accepted.

1. Return Policy

1.1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as when you received it.
• The item must be in its original packaging.
• The return must be initiated within 7 days from the date of purchase.
• Proof of purchase (such as a receipt or invoice) is required for all returns.

1.2. Non-Returnable Items
Certain items are non-returnable, including:

• Books that have been used, written in, or damaged.
• Digital products or downloadable content.
• Items purchased as part of a sale or promotion (unless defective or damaged).

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify us via email or phone with details of the product you wish to return and proof of purchase.
   • Email: info@psebhelp.in
   • Phone: +91 84274 00000
2. Approval: After reviewing your return request, we will approve or deny the return based on the conditions mentioned above.
3. Return the Product: If approved, return the product to our store or ship it to the following address:
   • PSEB HELP
     Mandi Killianwali, Punjab, India (151211)
4. Return Shipping Costs: The customer is responsible for any shipping costs associated with returning the product unless the return is due to an error on our part (e.g., incorrect or defective product).

3. Refund Policy

3.1. Eligibility for Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. Refunds will only be granted under the following conditions:

• The product is in its original condition, as specified in the return policy.
• The return is approved after inspection by our team.

3.2. Processing Time
Refunds will be processed within 7-10 business days after the returned product has been approved. A credit will automatically be applied to your original method of payment.

3.3. Non-Refundable Items
The following items are not eligible for refunds:

• Shipping costs (unless the return is due to a shipping error or defective product).
• Items that are returned in damaged or altered condition.
• Non-returnable items as mentioned in Section 1.2.

4. Exchange Policy

If you received a defective or damaged item, you may request an exchange. Please contact us within 7 days of receiving the item, and we will arrange for an exchange at no additional cost.

5. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or payment provider, as processing times may vary. If the issue persists, contact us at:

• Email: info@psebhelp.in
• Phone: +91 84274 00000

6. Contact Information

For any questions or concerns regarding returns or refunds, please contact us at:

• Store Address: PSEB HELP, Mandi Killianwali, Punjab, India (151211)
• Email: info@psebhelp.in
• Phone: +91 84274 00000

By purchasing from PSEB HELP, you agree to abide by our Refund and Return Policy.